Due to the nature of our products, we do not accept returns.
If an order arrives damaged, incorrect, or there is an issue with the product, please contact us within 7 days of receiving your order. We will review the issue and work to make it right, which may include a replacement, store credit, or refund where appropriate.
Email: hello@truenorthsmokes.com
Payment Policy:
We accept payment via Interac e-Transfer.
Payment instructions are provided at checkout. Orders are held for up to 24 hours while awaiting payment.
Orders are confirmed and processed once payment is complete. If payment is not received within 24 hours, the order may be cancelled.
Shipping Policy:
Orders are typically processed and shipped within 1-2 business day after payment is received.
Shipping times are estimates and may vary depending on location and carrier.
Tracking information is included with all shipments.